General support
support@furlumi.com — order questions, address changes, lost tracking, sizing questions. Replies within 24 hours on business days, usually same day during Shanghai working hours (UTC+8).
Contact
One calm support path first.
Email support@furlumi.com for any order question — we reply within 24 hours. Returns, warranty, and privacy each have a dedicated inbox below.
Keep your order number and checkout email nearby if you contact support.
Returns
returns@furlumi.com — start a return within 30 days of delivery. Include your order number; we reply with a prepaid label for US/UK/EU/AU/CA/SG customers within 24 hours.
Warranty
warranty@furlumi.com — manufacturing defects within 90 days, repair and re-plating at cost after. Send your order number and a photo of the issue.
Privacy
privacy@furlumi.com — request a copy of your data or request deletion. We respond within 30 days under EU GDPR and US state privacy law.
Wholesale and press
wholesale@furlumi.com — line sheet and wholesale terms for boutiques. press@furlumi.com — press samples and editorial. Both inboxes reply within 2 business days.
Address
FURLUMI Studio · Tianhe District, Guangzhou, China · For returns shipping, please use the address provided by the returns team — do not ship returns to the studio address directly.
Support request
Write once, keep the thread traceable.
Use the same email from checkout when possible. We will keep the request tied to your email, order number, and topic so the reply can stay traceable.